About the role -

We are looking for a Key Account Manager to own the relationships that matter most: UniqPay's largest merchants. You are the commercial face of the platform for a small portfolio of high-value accounts, responsible for their growth, retention, and overall health. When a key merchant thinks of UniqPay, they think of you.

Our merchant base operates in regulated verticals - iGaming, FX and CFD brokerage, and digital assets among them, where account management demands more than relationship skills. It demands fluency in the operational realities these merchants live with every day: chargeback programs, rolling reserves, enhanced due diligence, and acquirer relationships that can change overnight. Prior, hands-on experience managing merchant accounts in these verticals is the single most important qualification for this role.

At UniqPay, there is no account management playbook to inherit. You will write the first quarterly business review, define what a healthy account looks like, and set the standard every future account manager is measured against. The CEO is your direct partner in every major account decision.

What you will do -

• Own the portfolio: Manage the full relationship for UniqPay's top merchants: commercial health, growth plans, and satisfaction.

• Grow the volume: Identify expansion opportunities inside each account: new corridors, new payment methods, new business units.

• Run the rhythm: Design and run the quarterly business review cadence, with data the merchant actually cares about.

• Defend the revenue: Spot churn risk early, build save plans, and escalate commercial threats to the CEO with a recommendation.

• Be the voice inside: Carry merchant needs into Product, Operations, and Finance, and carry honest answers back.

• Negotiate renewals: Lead pricing and contract renewal conversations within the commercial framework agreed with the CEO and CFO.

• Keep the record straight: Maintain accurate account plans, pipeline notes, and forecast data in the CRM.

Who you are -

The essential qualification - please read before applying:

• Regulated-vertical experience: At least 2 years directly managing merchant or client accounts in regulated verticals such as iGaming and sports betting, FX/CFD brokerage, or digital assets and crypto. You have lived the realities of these accounts: chargeback ratio management, rolling reserves, MCC considerations, enhanced due diligence cycles, and the acquirer and banking relationships that keep traffic flowing. Candidates without this experience will not be shortlisted, however strong the rest of the profile.

Alongside that, we are looking for:

• Experience: 3 or more years in account management, customer success, or commercial roles, with at least 2 years handling enterprise or key accounts in payments, fintech, or SaaS.

• Domain knowledge: Working command of payment economics: pricing, interchange and scheme fees, settlement cycles, and what makes a merchant integration sticky.

• Commercial instinct: A track record of growing account revenue and renewing contracts under pressure.

• Communication: Boardroom-ready in person and in writing, and equally comfortable on a late-night call when something breaks.

• Tools: Fluent with CRM systems, spreadsheets, and building a business review deck from raw data.

• Judgement: Knows when to give something away to protect a relationship, and when to hold the line.

• Education: A bachelor's degree in Business, Finance, or a related field, or the commercial record that makes the degree beside the point.

Bonus points if -

• You have managed merchants across more than one market or corridor.

• You have placed or re-placed regulated-vertical traffic after an acquirer exit, and can walk through how.

• You have saved an account everyone else had written off, and can walk through how.

• You speak a language our merchant base speaks beyond English.

Where this role goes -

This seat grows into Head of Account Management as the merchant base scales: more accounts, a team of account managers under you, and a direct hand in commercial strategy. You are not joining an account team. You are founding one.

What is next -

We aim to reply to every application within three business days, and our interview process usually takes around three to four weeks. It is a short, practical process: a real conversation, an exercise that looks like the actual job rather than a brain teaser, and time with the people you would work beside, founders included. Tell us if you need more flexibility at any stage.

Our take on who belongs here -

Our team has a vision that spans several nationalities, time zones, and payment traditions, and we think that is exactly why we will make good calls in cross-border payments. Whoever you are and wherever you are from, you are welcome to be yourself here.