About the role

We are looking for a Key Account Manager to own the relationships that matter most: UniqPay largest merchants. You are the commercial face of the platform for a small portfolio of high value accounts, responsible for their growth, retention, and overall health. When a key merchant thinks of UniqPay, they think of you.

At a pre launch company there is no account management playbook to inherit. You will write the first quarterly business review, define what a healthy account looks like, and set the standard every future account manager is measured against. The CEO is your direct partner in every major account decision.

What you will do:

• Own the portfolio: Manage the full relationship for UniqPay top merchants: commercial health, growth plans, and satisfaction.

• Grow the volume: Identify expansion opportunities inside each account: new corridors, new payment methods, new business units.

• Run the rhythm: Design and run the quarterly business review cadence, with data the merchant actually cares about.

• Defend the revenue: Spot churn risk early, build save plans, and escalate commercial threats to the CEO with a recommendation.

• Be the voice inside: Carry merchant needs into Product, Operations, and Finance, and carry honest answers back.

• Negotiate renewals: Lead pricing and contract renewal conversations within the commercial framework agreed with the CEO and CFO.

• Keep the record straight: Maintain accurate account plans, pipeline notes, and forecast data in the CRM.

Who you are:

• Experience: 5 or more years in account management, customer success, or commercial roles, with at least 2 years handling enterprise or key accounts in payments, fintech, or SaaS.

• Domain knowledge: Working command of payment economics: pricing, interchange and scheme fees, settlement cycles, and what makes a merchant integration sticky.

• Commercial instinct: A track record of growing account revenue and renewing contracts under pressure.

• Communication: Boardroom ready in person and in writing, and equally comfortable on a late night call when something breaks.

• Tools: Fluent with CRM systems, spreadsheets, and building a business review deck from raw data.

• Judgement: Knows when to give something away to protect a relationship, and when to hold the line.

• Education: A bachelor degree in Business, Finance, or a related field, or the commercial record that makes the degree beside the point.

Bonus points if:

• You have managed merchants across more than one market or corridor.

• You have saved an account everyone else had written off, and can walk through how.

• You speak a language our merchant base speaks beyond English.

Where this role goes:

This seat grows into Head of Accounts as the merchant base scales: more accounts, a team of account managers under you, and a direct hand in commercial strategy. You are not joining an account team. You are founding one.

What is next:

We aim to reply to every application within three business days, and our interview process usually takes around three to four weeks. It is a short, practical process: a real conversation, an exercise that looks like the actual job rather than a brain teaser, and time with the people you would work beside, founders included. Tell us if you need more flexibility at any stage.

Our take on who belongs here:

Our team has a vision that spans several nationalities, time zones, and payment traditions, and we think that is exactly why we will make good calls in cross border payments. Whoever you are and wherever you are from, you are welcome to be yourself here.